Torbie
New — live-data connectors

AI customer service for support & sales teams

Torbie answers your customers instantly, 24/7 — trained on your knowledge, connected securely to your live systems, and ready to hand off to your human team the moment it matters.

🤖 AI support agent 💬 All-in-one inbox 💡 Human takeover

No credit card required · Live in minutes · Cancel anytime

app.torbiechat.com/inbox
OpenMineClosed
Sarah M.
HUMAN Where is my order?
James P.
AI Do you ship to the EU?
Aisha K.
AI Refund status?
Tom R.
HUMAN Change my booking
Sarah M. 🤖 Hand back to AI
Hi, where's my order TB-1042?
It's out for delivery, arriving today by 6pm 📦
🔒 Sarah wants to change the delivery address — you took over.
Of course! What's the new address?

One platform

Everything your support runs on

Explore the product — click a tab to see it in action.

yourshop.com
🤖

Torbie

Online

🤖
Hi! How can I help today?
What are your hours?
🤖
We're open Mon–Sat, 9am–6pm! ☕
app.torbiechat.com/inbox
OpenMineClosed
Sarah M.
HUMAN Where is my order?
James P.
AI Do you ship to the EU?
Aisha K.
AI Refund status?
Tom R.
HUMAN Change my booking
Sarah M. 🤖 Hand back to AI
Hi, where's my order TB-1042?
It's out for delivery, arriving today by 6pm 📦
🔒 Sarah wants to change the delivery address — you took over.
Of course! What's the new address?
yourshop.com
Where's my order TB-1001?
🔐 order_status_lookup(order="TB-1001")

Your system returns · allowlisted

statusOut for delivery
carrierRoyal Mail
etaToday by 6pm
customer_emailblocked
internal_notesblocked
🤖
Your order TB-1001 is out for delivery and arrives today by 6pm with Royal Mail. 📦
app.torbiechat.com/analytics

Resolution rate

92%

Avg. CSAT

4.8/5

Conversations

1,284

Conversations this week

GDPR & CCPA ready

Export & erase on request

Default-deny access

Row-level data isolation

2FA & audit trails

Every action logged

30-day free trial

No credit card required

24/7
Always-on answers
1 line
To install anywhere
< 3 min
From signup to live
0 fields
Exposed without your say-so

Trained on your business

It answers from your knowledge — honestly

Upload FAQs and documents, or let Torbie crawl your whole website. It replies from what you taught it, and admits when it doesn't know instead of making things up.

  • Crawl your site, upload PDFs, or write FAQs
  • Semantic search finds the right answer
  • Gap reports show what to add next
A clean light-theme chat widget with an AI answering a customer

Connected to live data

It reads your systems — safely

Most chatbots can only recite an FAQ. Torbie connects to your order system, bookings or database and answers with real, live data — while never seeing a single field you didn't explicitly allow.

  • Order tracking by number or customer email
  • Shopify, WooCommerce & REST templates
  • Every field allowlisted · every request signed
Three glossy 3D data nodes connected by glowing secure data ribbons

Human takeover

Your team, in the loop

Watch every conversation live. Jump in with one click, chat as yourself, and hand back to the AI when you're done — with the full context already there.

  • Real-time inbox with AI-written handover notes
  • Canned replies, tags & internal notes
  • Office hours + 24/7 auto-mode
A clean light-theme support inbox with conversation list and thread

Everything a support team does

One agent. Not a chatbot that deflects — one that actually resolves.

SM

Sarah Miller

[email protected]

Returning 3 chats

Prefers email follow-up

Last order · TB-1042

Remembers your customers

Returning visitors are recognised by email — Torbie recalls their history and picks up where they left off.

Widget appearance

Agent name · Torbie
Hi! How can I help? 👋

Your brand, your voice

Colours, agent name, greeting and personality — all yours. Native-looking on any website, in any language.

Privacy & access

Row-level isolation
Two-factor auth
Cookie-free mode

Private & compliant

Per-business isolation at the database level, customer data export & erasure, and a cookie-free mode.

Automations

Proactive greeting after 15s
🧭Auto-route billing → Finance
💤Auto-close idle chats

Automations

Proactive greetings, auto-routing by topic, and auto-close for idle chats — set once and forget.

Resolved

92%

CSAT

4.8

Chats

1.2k

Analytics

Resolution rate, CSAT, busiest hours and top topics — know exactly how your agent is performing.

<!-- one line -->
<script src="…/w/key.js" defer></script>
WordPress Shopify Wix Webflow Custom

Fits your stack

WordPress, Shopify, Wix, Webflow or custom — one script tag and you're live everywhere.

A glossy 3D code window showing a one-line install snippet

Live on your site in 3 minutes

No developers. No integrations to maintain. No lock-in.

1

Sign up free

Create your account and get your embed code instantly. 30-day trial, no card.

2

Paste one line

Drop the script tag into your site — WordPress, Shopify, Wix or custom code.

3

Teach it

Add your FAQs or point it at your website. It starts answering customers right away.

Questions, answered

Normal chatbots follow scripts and deflect. Torbie is an AI agent trained on your actual business that can read your live systems (order status, bookings) and hand off to a human when needed — so it resolves, not just responds.

No. You paste one line of code into your website and configure everything else from a simple dashboard. Most businesses are live in under 3 minutes.

Yes. Each business is isolated at the database level. When you connect live data, Torbie only ever sees the exact fields you allow — everything else is denied by default, and every request is signed and logged.

Plans start at $19/month with a 30-day free trial and no credit card required. See the pricing page for full details in your currency.

Any website — WordPress, Shopify, Wix, Webflow, Squarespace or custom HTML. If you can paste a script tag, Torbie works.

A compact glossy 3D chat-bubble orb

From the team

"We built Torbie because great customer support shouldn't be a luxury only big companies can afford. One line of code, trained on your business, connected to your systems — that's it. We're just getting started, and we'd love for you to build with us."

— The Torbie team, UNIVERSALHOMEANDTECH LTD

Give your customers instant answers.

Start free today. Your AI agent is live before your coffee gets cold.

No credit card required · 30-day trial · Cancel anytime