E-commerce

Turn "where's my order?" into an instant answer

Torbie tracks orders, handles returns questions and recommends products — 24/7, connected to your store, so shoppers never wait.

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Live order tracking

Answers order-status questions by number or the customer's email — pulled live from Shopify, WooCommerce or your own system.

Returns & refunds

Explains your policy and starts the process, escalating to a human when a decision is needed.

Product help

Answers sizing, stock and shipping questions from your catalogue and FAQs.

Live data, safely

Answers from your real systems

Torbie connects to what you already run and answers with real, live data — while only ever seeing the exact fields you allow. Everything else is denied by default.

How connectors work →

torbiechat.com

Where's my order TB-1001?

🔐 order_status_lookup(order="TB-1001")

Your system returns · allowlisted

statusOut for delivery

carrierRoyal Mail

etaToday by 6pm

customer_emailblocked

internal_notesblocked

🤖

Your order TB-1001 is out for delivery and arrives today by 6pm with Royal Mail. 📦

E-commerce — common questions

Yes — a Shopify template lets Torbie look up orders by number or email in minutes. WooCommerce and generic REST are supported too.

Never. Torbie only reads the exact fields you allow (like status and tracking). Everything else is denied by default.

Ready to help your e-commerce customers?

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